SBCo Product Warranty

All Sustain Beauty Co products are sourced from manufacturers that adhere to standards that match the ethics and beliefs of Sustain Beauty Co and our community. Each brand represented here on Sustain Beauty Co has a substantial warranty that we service directly. You do NOT need to go to the manufacturer to get service, we take care of you. If you purchased from another distributor, you will need to register your product before you can receive service. We will still take care of you, but we just need to work with our industry partners to make sure we are collaborative on taking care of you. Please complete the form below titled REGISTER YOUR PRODUCT.

If you purchased directly from Sustain Beauty Co, or ECOHEADS North America, you can skip that part and complete the SUBMIT A CLAIM form to get a new part or replacement out to you from our support team.

See below for information on what is covered for each product brand.

Need a Replacement Part?

Sustain Beauty Co will replace any faulty or damaged part on your ECOHEADS products at no cost during the one year warranty period. After your warranty expires, you can still access spare parts but will need to cover their cost.

To access your parts under warranty select ‘REQUEST A QUOTE’ on the parts you need and a support rep will get the part out to you ASAP. You must be logged into your account to do this. Log in now.>>

If you need a part and it’s not within the warranty period, you can ‘ADD TO CART’ to get the parts on their way.

ECOHEADS

ECOHEADS manufactures the showerhead, The Ping and Bang Face shields. Each product is manufactured to the highest standard and are individually tested before leaving the factory. In the unlikely event of the product proving defective due to faulty workmanship or materials, then at its sole discretion, Sustain Beauty Co will repair or replace the product at no charge within one year from the date of purchase. A replacement product assumes the remaining warranty of the original or 90 days, whichever provides longer coverage.

Qualifications
To qualify for the warranty, salons who purchased their products from a distributor OTHER than Sustain Beauty Co or ECOHEADS North America must register their purchase within 30 days of installation.

Claims
To claim under this warranty, salons should report the issue to their Distributor as the official ECOHEADS supplier. The Distributor should report all issues within a reasonable time frame to Sustain Beauty Co and be able to prove the date of purchase and serial number. Only authenticated showerheads will be considered for return and resolution under this warranty.

Exclusions

  • Damage caused by misuse, improper treatment or forced usage.
  • Damage caused by failure to comply with installation instructions.
  • Damage caused by or resulting in incorrect installation, maintenance or non-maintenance.

PAPER NOT FOIL

Paper Not Foil is manufactured using low energy and sustainable methods, with packs inspected before they leave the warehouse. In the unlikely chance they are damaged or defecting, rendering them unusable, Sustain Beauty Co will replace all orders placed through Sustain Beauty Co’s website. If your order was placed with another supplier, you will need to contact them directly to receive replacements.

Qualifications
To qualify for the warranty, you must have purchased your Paper Not Foil from Sustain Beauty Co within the last 30 days. Only unopened packs of paper will be considered for refunds if the product is not defective.

Exclusions

  • Damage caused by misuse, improper treatment or forced usage.
  • Damage caused by failure to comply with instructions.

Register Your Warranty

If you purchased from anyone other than Sustain Beauty Co, or ECOHEADS North America, you must register your products with Sustain Beauty Co to receive service and qualify for the warranty. Please have your date of purchase handy as we need to verify this with the distributor.

Need a Replacement Part?

Sustain Beauty Co will replace any faulty or damaged part on your ECOHEADS products at no cost during the one year warranty period. After your warranty expires, you can still access spare parts but will need to cover their cost.

To access your parts under warranty select ‘REQUEST A QUOTE’ on the parts you need and a support rep will get the part out to you ASAP. You must be logged into your account to do this. <a href=”http://sustainbeauty.co/my-account/”>Log in now.&gt;&gt;</a>

If you need a part and it’s not within the warranty period, you can ‘ADD TO CART’ to get the parts on their way.

Submit a Claim

If you have a product that needs service or replacing, please complete the form below to be reviewed by the service team.

  • Date Format: MM slash DD slash YYYY