All Sustain Beauty Co products are sourced from manufacturers that adhere to standards that match the ethics and beliefs of Sustain Beauty Co and our community. Each brand represented here on Sustain Beauty Co has a substantial warranty that we service directly. You do NOT need to go to the manufacturer to get service, we take care of you. 

ECOHEADS

ECOHEADS manufactures The Showerhead, The Ping and Bang Face Shields. Each product is manufactured to the highest standard and are individually tested before leaving the factory. In the unlikely event of the product proving defective due to faulty workmanship or materials, then at its sole discretion, Sustain Beauty Co will facilitate a repair or replace the product at no charge within one year from the date of purchase. A replacement product assumes the remaining warranty of the original or 90 days, whichever provides longer coverage. 

ECOHEADS has a complete warranty for the first year where all parts are replaced at no cost to you. If your spray nozzle was purchased beyond the one year mark, but you still need a spare part, we are still able to repair your product in most cases, but the shipping is no longer covered by the manufacturer. We try to extend the lifespan of every single product as long as poss

Qualifications To qualify for the warranty, salons who purchased their products from a distributor OTHER than Sustain Beauty Co or ECOHEADS North America must register their purchase within 30 days of installation.

Claims To claim under this warranty, salons should report the issue to their Distributor as the official ECOHEADS supplier. The Distributor should report all issues within a reasonable time frame to Sustain Beauty Co and be able to prove the date of purchase and serial number. Only authenticated products will be considered for return and resolution under this warranty.

Exclusions

• Damage caused by misuse, improper treatment or forced usage.
• Damage caused by failure to comply with installation instructions.
• Damage caused by or resulting in incorrect installation, maintenance or non-maintenance.

SCRUMMI

Scrummi is manufactured using low energy and sustainable methods, with packs inspected before they leave the warehouse for hygiene and quality. In the unlikely chance they are damaged or defecting, rendering them unusable, Sustain Beauty Co will replace all orders placed through Sustain Beauty Co's website. If your order was placed with another supplier, you will need to contact them directly to receive replacements.

Qualifications

To qualify for the warranty, you must have purchased your Scrummi from Sustain Beauty Co within the last 30 days. Only unopened packs of towels will be considered for refunds if the product is not defective.

Exclusions

• Damage caused by misuse, improper treatment or forced usage.
• Damage caused by failure to comply with instructions.

PROCARE

Procare is manufactured in the UK and follows an intensive quality control process. In the event they are damaged or defecting, rendering them unusable, Sustain Beauty Co will replace all orders placed through Sustain Beauty Co's website. If your order was placed with another supplier, you will need to contact them directly to receive replacements.

Qualifications

To qualify for the warranty, you must have purchased from Sustain Beauty Co within the last 30 days. Only foil rolls will be considered for refunds if the product is not defective.

Exclusions

• Damage caused by misuse, improper treatment or forced usage.
• Damage caused by failure to comply with instructions.

PAPER NOT FOIL

Paper Not Foil is manufactured using low energy and sustainable methods, with packs inspected before they leave the warehouse. In the unlikely chance they are damaged or defecting, rendering them unusable, Sustain Beauty Co will replace all orders placed through Sustain Beauty Co's website. If your order was placed with another supplier, you will need to contact them directly to receive replacements.

Qualifications

To qualify for the warranty, you must have purchased your Paper Not Foil from Sustain Beauty Co within the last 30 days. Only unopened packs of paper will be considered for refunds if the product is not defective.

Exclusions

• Damage caused by misuse, improper treatment or forced usage.
• Damage caused by failure to comply with instructions.

SHIPPING CLAIMS

Sustain Beauty Co partners with leading shipping companies - United Postal Service (UPS), United States Postal Service (USPS), and Federal Express (Fedex). Should you encounter an issue with your shipment, Sustain Beauty Co will assist in submitting claims and receiving compensation. This is entirely at the discretion of the carriers and based on evidence submitted, but Sustain Beauty Co will support you in this process. In order to submit a claim, you will be required to provide:

• Pictures of the shipping box on all sides
  
• Pictures of the product and damage

Shipping carriers have made it harder to receive compensation for shipping damage, so to protect customers, Sustain Beauty Co has partnered with Route insurance to protect you for a broader range of issues that can happen when your package is in the hands of shipping carriers. Purchase of this insurance is an option during checkout.

We'd love to help! Visit our support center.