FAQS

SHIPPING INFORMATION

What shipping methods are available?

We ship all ECOHEADS via USPS Priority and UPS Ground. If you need faster shipping for your order, please contact our office.

How can I change, review, or track my order?

You can review and track the status of your order by logging into your account. If your order is in process, just contact our office as soon as possible.

How long until I receive my order?

It depends on where you are. We ship all ECOHEADS from our Texas-based warehouse. U.S. orders usually arrive in 5 business days.

 

INTERNATIONAL ORDERS

How do I place an order?

U.S. orders – sustainbeauty.co

Canadian orders – Edge Distributing

All other countries please contact ECOHEADS Australian headquarters

 

PRODUCT WARRANTY

What is the product warranty?

ECOHEADS products come with a full 1-year warranty. Learn more on our Warranty page.

 

RETURNS AND EXCHANGES

What is your return policy?

Sustain Beauty Co has a 30-day return policy. See Return page for more information.

PAYMENT INFORMATION

What payment methods are accepted?

We currently accept all major credit cards, Afterpay and Paypal.

Is buying online safe?

We have a secured website and use PCI compliant gateways to make sure your information is secured.